Refund Policy

Last updated: August 3, 2026 · Makemind Ecosystem, Inc

How platform fees are refunded, and how refunds to your own subscribers are recorded.

1. What this covers

This policy covers platform fees charged by us to a tenant. It does not cover what your own customers pay you — those refunds follow the policy you publish to them and are executed through your tenant.

2. Availability

Sign-up is not open yet: billing is still being connected. Where a section below describes billing, payout or onboarding, it describes how those work once your tenant is connected — ask us for the current status before committing to a specific capability.

3. 14-day refund

You may request a full refund of a platform fee within 14 days of the charge.

4. Refunds to your subscribers

Refunds you issue to your own subscribers are recorded in the settlement ledger against the original charge, so that fees, payouts and reconciliation follow the reversal rather than being adjusted by hand.

5. Custom agreements

Tenants billed by invoice under a negotiated agreement are governed by that agreement, not by this policy.

6. How refunds are processed

A refund is returned through the provider that processed the original charge, to the original payment method. Timing depends on that provider and your bank.

7. How to request one

Email support@makemind.app from the address on the account, with the tenant name and the charge or invoice reference.

8. Contact

Company: Makemind Ecosystem, Inc
Email: support@makemind.app